Custom Mission Management Platform

Angel Flight West arranges free, non-emergency air travel for children and adults with serious medical conditions across 13 western states. With a network of 1,400+ volunteer pilots donating their aircraft and flying costs, the organization needed to replace fragmented manual processes for mission coordination, pilot assignments, passenger tracking, medical releases, and ground transportation with a unified digital platform.

We designed and built a comprehensive custom mission management platform on Symfony/PHP, delivering features across multiple development sprints over a multi-year engagement.

• Automated mission request processing with intelligent passenger and requester matching
• Pilot Explorer, a tool for finding and assigning volunteer pilots to missions
• Google Calendar integration for real-time mission scheduling and pilot notifications
• Inline notification system for urgent mission staffing alerts
• Resource directory for medical facilities and transportation providers, with public survey capture
• Ground driver coordination roster for matching drivers to specific mission legs
• Member survey system for improving communication and operational efficiency
• Email delivery tracking with follow-up recovery workflows for volunteers and requesters
• Flexible data capture for medical releases and waivers using JSON-based form schemas
• Master member view consolidating pilot, passenger, and requester data across the organization

Delivered a unified operations platform that streamlined mission coordination for a nonprofit serving thousands of patients annually. Reduced manual coordination overhead for staff while improving response times for mission requests. The platform manages the full lifecycle from initial patient request through pilot assignment, ground transportation, medical clearance, and post-mission follow-up across all 13 western states.